Some users of the latest smartphone from Samsung have been experiencing failures when playing the audio with the USB C – minijack converter that brings the Google Pixel 2 and Pixel 2 XL. Does it happen to you too? The community has contributed some homemade solutions until the brand is pronounced.
With one of the best cameras of all 2017, the Google Pixel 2 is one of the most powerful smartphones of the moment. And also, unfortunately, one that seems to accumulate failures.
From Pixel 2 XL units that have gone on sale without the operating system to slowdowns to unlock it by the fingerprint reader after the change to Android 8.1 Oreo, going through the failures with its OLED screen, rare effects when taking pictures of LED lights, noises random, sudden reboots, etc. And today we have met another related to audio.
Problems for Google Pixel 2 with audio
Present for decades in the devices and for almost two years in mobile phones, the classic audio output with the 3.5mm jack for the headphone plug is now becoming something of the past, that several brands are replacing it for the higher sound quality that USB connectors give C. The problem?
That many users want to continue using their plug-in headphones, so mobile phones like Google Pixel 2 are sold with a USB-C to 3.5mm adapter.
In the case of the Google smartphone, the adapter is not working as it should, at least to the users who have complained in the Pixel community, who point out that when putting the headphones through the converter, the audio is not heard by these as it should, but by the speaker of the mobile. The error does not seem fixed, but occurs randomly according to a user:
“Sometimes when I connect my headphones to the mobile phone does not recognize them, in others, it is when I change from Spotify to YouTube to watch a video, which plays without sound “
Restarting the terminal is something that solves the problem, although only temporarily since it occurs again at the same time. Other solutions involve putting the terminal in Safe mode, something that has helped a few. But both are still not effective solutions and Google has not been officially pronounced at the moment.
Well, officially with a release, but according to the user FMRicard, who contacted Google’s help service, “they are going to send a new adapter”.
The fault seems to be located not in the terminal, but in the USB to C 3.5mm converter itself, so if it is your case, contact the official Pixel support as soon as possible so they can send you a new adapter.